FAQs

  • Synthesiam means synthesis through additive manufacturing. We create objects at the intersection of material craft and digital identity. Each piece is designed, assembled, and digitally authenticated, one at a time.

  • Each piece is made to order. From the moment your purchase is confirmed, please allow up to 5 working days for production and preparation before shipping. You’ll receive a tracking link as soon as your item is on its way.

  • If you change your mind, you’re welcome to return the item within 14 days for a full refund of the product (original shipping not included). Return shipping will need to be covered by the customer.

  • We use high-quality polymers such as, PLA durable, lightweight biopolymer and PETG, known for its strength, flexibility, and glossy surface, combined with certified electronics and secure NFC tech

  • Genome is our digital archive: a system that holds the inner identity of every piece we create. The embedded NFC chip acts like the object’s genetic code, unique to each form. When tapped, it reveals the piece’s story through the Genome platform, its origin, ownership, and evolution.

  • Because what you own should be real, not imitated, not replaceable. Each piece is created with intention and recorded in our Genome system, where its identity, origin, and ownership are permanently held.

    This certificate isn’t just proof. It’s protection. It guarantees that your piece is the only one of its kind officially recognised. Replicas may try to imitate form, but they can’t carry history. They don’t live in the record. Only the original holds that place and only you own it.

  • Simply tap your phone against the object to verify its authenticity. No app is needed. The chip connects directly to a digital certificate via your browser.

  • No. Each code is embedded into the object during the manufacturing process and is permanently linked to that specific piece. In our Genome system, the certification is tied to the product’s unique characteristics, production date, and ownership history. It cannot be reassigned or duplicated.

  • We aim to keep our pricing as accessible as possible, while honouring the time and care behind each piece. The cost reflects small-batch production, high-quality materials, manual assembly, continuous design improvement, dedicated customer support, and the ongoing development of both new objects and our Genome system.

  • Yes. If you’re gifting or selling one of our pieces, you can fill out our ownership transfer form to request a change. Once approved, the new owner’s details will be reflected in the certification timeline within the Genome system.